FAQs

General

What is Kenkay?
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Kenkay is an Australian owned and made, skincare brand with a wide range of products created with your skin in mind. We’re here to empower you to take control of your skincare and we believe skincare should be straightforward and simple.
What makes Kenkay different?
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We believe in honest, simple care for your skin and our products reflect that. We want to empower you to take control of your skincare and we want to make it easier for you to choose the products that are right for you.
What is Sorbolene and how can it be used?
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Sorbolene is a non-irritating, odourless, all-purpose cream that can be used as a total body moisturiser, gentle and suitable for all skin types. Sorbolene also can be used as a face and body cleanser and for makeup removal. Kenkay Sorbolene with Vitamin E or with 10% Vegetable Glycerin can be used for cooling sunburnt skin and helps to reduce the appearance of peeling and flaking skin. Kenkay Sorbolene is designed for sensitive skin and all ages. It is free from perfumes and colourings.
There are a few varieties of Kenkay Sorbolene on the market, Pure, with 10% Vegetable Glycerin and Vitamin E. Which one is best suited for me and what makes them so different?
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We suggest seeking advice depending on your individual skincare needs in regards to which product is suitable for you.
Are Kenkay Dry Skin products paraben free?
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Kenkay Dry Skin products including our Dry Skin Moisturising Lotion, Body Wash and Shower and Bath Oil are free from lanolin, parabens and SLS.
Is Kenkay Australian made and owned?
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We are proud to say that we are Australian made and owned.
Is Kenkay tested on Animals?
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We are proud to announce we do not test on animals, nor do we hire someone to do so.
Can I use Kenkay in conjunction with a steroid cream for my eczema?
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Kenkay Extra Relief Cream is great for adding moisture and soothing mild eczema prone skin and can be used in between steroid treatments. We suggest speaking to your health professional about using products in conjunction with your steroid cream treatment.
Is Kenkay Vegan/Vegetarian?
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We do not use any animal-based products in our range.
Did Kenkay Skin Relief change formulation? What is the scent I smell in some of your lotions and creams? WHY DOES YOUR CREAM NOT HAVE A ‘SORBOLENE’ SMELL?
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Kenkay’s sorbolene range was improved to remove chlorocresol, an older preservative that caused sensitivities in some people and had that distinctive chemical smell. The new preservatives in our sorbolene range are benzyl alcohol, sodium benzoate and caprylyl glycol. These give our Sorbolenes a more pleasant odour and with a pH closer to pure water.

Dry skin proucts

Why should I choose Kenkay Dry Skin Body Wash?
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Our Dry Skin Body Wash is designed to soothe, cleanse and help maintain healthy skin hydration.
  • Won’t strip the skin’s essential natural layer of protective barrier lipids and oils
  • With added Sunflower Oil that improves skin elasticity and tone and helps with strengthening the skin barrier. Sunflower Oil has anti-inflammatory actions when applied topically to the skin.
  • Soap free
  • SLS free
  • Paraben free
  • Artificial colour free
  • Fragrance free
  • Suitable as a mild skin wash for sensitive skin affected by dryness, dermatitis, ichthyosis, eczema and psoriasis.
  • Suitable for the relief of dry skin affected by dermatitis, ichthyosis, eczema and psoriasis.
Why should I choose Kenkay Dry Skin Moisturising Lotion?
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Our Dry Skin Moisturising Lotion is specially formulated with Aloe Vera leaf juice to soothe, and keep moisture locked in. With the additional benefit of Sunflower Oil that provides extra hydration to your skin. Kenkay Dry Skin Moisturising Lotion:
  • Soothes and hydrates dry skin
  • Is Fragrance Free
  • Is Paraben Free

Extra relief range

Are Kenkay products Gluten free?
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The only product in our range that contains wheat-based ingredients is Kenkay Extra Relief Conditioner. This contains wheat amino acids which help the hair stay moisturised and flexible.
Are Kenkay products able to be used on your face?
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Kenkay moisturisers can be used on any part of the body (externally). They are ideal for moisturising and hydrating dry skin.
What is the difference between Sorbolenes and Moisturisers?
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Sorbolene is able to be used as a moisturiser, it is gentle and fragrance free and designed for all skin types.
What is the Everyday range for?
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The Kenkay Everyday range includes our Sorbolene products which are perfect for everyday use as a moisturiser, cleanser or shaving cream replacement. Our Hand Sanitiser is also part of our Everyday range, in a convenient, travel sized bottle for everyday use and a 250ml pump, perfect for home and at work.
What is the difference between the Dry Skin and the Extra Relief range?
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The Kenkay Dry Skin range has been created with dry skin in mind; keeping dry skin moisturised and supple. Our Extra Relief range is range of products specifically developed to provide rapid hydration and symptomatic relief for conditions such as mild eczema, dermatitis and dry skin and without any parabens, colours or fragrances in the products.
Can Kenkay be used during pregnancy and while breastfeeding?
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There is no evidence that there are any risks associated with the use of Kenkay skincare products during pregnancy. For any further concerns using any product during breastfeeding/pregnancy we always recommend consulting with your doctor or GP.
Can Kenkay be used on babies and children?
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There is no age restriction on any of the skincare products, but it is always recommended that a patch test be done in case of any sensitivity, and to consult your doctor if your baby has a skin condition.
The product labels look different, why is that?
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We have recently refreshed the look of our Kenkay labels, keeping our same trusted formula but updating our packaging to be easier to find in store and make it easier for you to choose products for your skin.
Do you ship products internationally?
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We do not ship directly to customers internationally but below is a list of online pharmacies that offer international shipping services, please contact the pharmacies or visit their website to learn more about their services: Chempro Online: https://www.chempro.com.au/epages/shop.sf/en_AU/?ObjectID=10031&ViewAction=FacetedSearchProducts&SearchString=kenkay&SearchButton= Pharmacy Online: https://www.pharmacyonline.com.au/search/go?w=kenkay